Aged care providers should look for a provider with proven infection control methods, trained and supervised staff, clear records, planned maintenance and an understanding of the Aged Care Quality Standards. Documented procedures and evidence of what was done matter as much as the cleaning itself.
Infection prevention and control
- Defined cleaning methods for resident rooms, shared areas and outbreak response.
- Colour-coded equipment to prevent cross-contamination.
- Disinfectants approved for the claims they make.
- Extra attention to high-touch surfaces.
Staff
Staff should be trained for the setting, supervised and checked. Providers working in care environments are commonly asked for police checks and vaccination or training records as required by the facility.
Maintenance and safety
Resident safety depends on working lighting, call systems, fire safety equipment, hot water and safe grounds. A planned maintenance program and quick reactive repairs matter.
Records and audits
Providers should be able to show what was cleaned, when and by whom, to support accreditation reviews.
Ask for evidence
Ask how outbreaks are handled, what technologies are used and how work is recorded. Progress supports aged care and retirement living with infection control using TGA-approved technologies, planned maintenance, grounds and compliance services.
Frequently asked questions
Is infection control different from regular cleaning?
Yes. It uses defined methods, the right products and extra checks, particularly in high-touch areas and during outbreaks.
Can you work around residents' routines?
Scheduling around meals, rest times and activities is part of planning. Discuss it during the site walk-through.
This page is general information about the topic and is not legal, financial or safety advice. Requirements vary by state, site and contract. Last reviewed 30 October 2026.