For anything urgent, call Progress on 1300 086 628, which is answered 24 hours a day, seven days a week. For non-urgent problems you can use the Report an issue page on the website or raise a request from your FlowLog portal, which becomes a work order tracked to completion.
Urgent faults
Call 1300 086 628. Reactive and emergency requests are escalated 24/7. If there is danger to people, call 000 first.
What counts as urgent
- Active water leaks or flooding.
- Loss of power, lighting or air conditioning that affects safety or trading.
- Fire safety equipment faults, such as alarms, exit lights or sprinklers.
- Security faults such as broken doors or locks.
- Spills, biohazards or hygiene incidents.
Non-urgent issues
Use the Report an issue page on this website, or the request option in FlowLog. Describe the problem, where it is, and attach a photo if you can.
What happens next
The request becomes a work order. A licensed trade is assigned where needed, and the job is tracked from raised to assigned to completed. You can see the status in your portal.
Tips for faster response
- Give the site name and exact location.
- Say whether the issue is a safety risk.
- Include a photo.
- Give a contact name and number on site.
Frequently asked questions
Is the phone line really 24/7?
Yes. Progress's 1300 086 628 line is answered around the clock, and reactive and emergency requests are escalated 24/7.
Can staff at my site raise issues too?
Ask your account manager about giving site staff access to the reporting options for your site.
This page is general information about the topic and is not legal, financial or safety advice. Requirements vary by state, site and contract. Last reviewed 30 October 2026.