A good cleaning tender states the scope and standard clearly, asks providers to show how their price is built, and checks compliance, staffing, supervision, reporting and references. Scoring each response against the same criteria makes the decision easier to defend.
What to include in the tender
- A written cleaning specification, by area, task and frequency.
- Site details: floor areas, floor types, access, hours and security.
- The standard required and how it will be inspected.
- Contract term, review points and exit rights.
- How you want pricing presented, for example a fixed monthly fee with a schedule of rates for extras.
What to ask providers
- Evidence of insurance, including public liability and workers compensation.
- Safety, quality and environmental certification, such as ISO 45001, 9001 and 14001.
- How staff are recruited, trained, supervised and paid, including compliance with the Cleaning Services Award.
- How attendance is verified and how inspections are recorded.
- How complaints and emergencies are handled.
- Sample reports, and examples of similar sites.
- Referees you can speak to.
Assess fairly
Score each response against published criteria, covering price, capability, compliance, transition plan and references. Do not weigh price alone.
Watch for red flags
- A price much lower than the others, with no explanation.
- Vague answers about supervision and reporting.
- No evidence of insurance or certification.
- Unwillingness to provide references.
Transition
Ask for a transition plan covering the first 90 days, including induction, a baseline inspection and an early review meeting.
Frequently asked questions
How long should a cleaning contract be?
Commonly one to three years, with options to extend. Shorter terms keep pressure on performance, while longer terms can lower the price.
Do I need a tender for a small site?
Not formally, but getting at least three written quotes on the same specification gives you a fair comparison.
This page is general information about the topic and is not legal, financial or safety advice. Requirements vary by state, site and contract. Last reviewed 30 October 2026.