A new contract starts with a signed scope and start date, then staffing, inductions and equipment are arranged, the site is set up in the provider's reporting system, and the first weeks are closely supervised and inspected. A good start-up plan also covers keys, access, safety documents and how to handle the handover from the previous provider.
Before the start date
- Confirm the scope, frequencies, price and start date in writing.
- Agree who your day-to-day contact is, and who at the provider is accountable.
- Arrange keys, access cards, alarm codes and storage.
- Provide site safety information and emergency procedures.
- Collect the provider's insurance certificates, safety documents and any licences.
People and systems
The provider allocates and briefs the team for the site and inducts them to your site rules. At Progress, the site is set up in FlowLog so that GPS-checked attendance, inspections and requests are recorded from the first shift, and you receive a private link to see them.
The first weeks
The first weeks are when most problems show up. Expect closer supervision, early inspections against the specification and quick adjustments to the schedule. Tell the provider about issues early rather than waiting for a review meeting.
Handover from the previous provider
Ask the outgoing provider to return keys and cards and leave documentation. Photograph the site condition on the day of the change so that the baseline is clear for both parties.
Review
Agree a review at the end of the first month and then at regular intervals, using the reporting and inspection scores to measure the service.
Frequently asked questions
How long does it take to start a new contract?
It depends on the size of the site, the staffing needed and your notice period with the current provider. Agree a start date in the proposal.
Do I have to tell my current provider before I get a quote?
Not usually, but check your current contract for notice periods and exit terms before you commit to a change.
This page is general information about the topic and is not legal, financial or safety advice. Requirements vary by state, site and contract. Last reviewed 30 October 2026.