To switch provider without disruption, check your current contract for notice and exit terms, get like-for-like quotes, agree a transition plan with a start date, arrange handover of keys and records, and inspect closely for the first month. Do not leave the site uncovered between providers.
1. Read your current contract
Check the term, notice period, exit fees and any obligations on handover. Many contracts roll over automatically unless notice is given.
2. Write down what is not working
List the problems: missed shifts, poor reporting, slow response or repeated defects. This becomes the brief for the new provider and a test of whether they can do better.
3. Get like-for-like quotes
Give each provider the same scope and frequencies so prices can be compared. Ask how each one will supervise, report and respond.
4. Agree a transition plan
- A start date that follows the end of the current contract.
- Who collects keys, cards and equipment from the outgoing provider.
- Staff induction and site safety briefings for the new team.
- Photos of the site condition on the changeover day.
- A named contact at both parties.
5. Watch the first month
Inspect early and often, and hold a review after the first month. Fix problems while the relationship is new.
Switching a portfolio
With several sites, it often works better to move sites in stages, starting with a pilot, rather than all at once.
Frequently asked questions
Can staff transfer to the new provider?
That depends on the contract and the people involved. It is a matter between the parties, so seek advice if it matters to you.
Will the site be left uncovered?
It should not be. Plan the new start date to follow the old end date, and agree who covers any gap.
This page is general information about the topic and is not legal, financial or safety advice. Requirements vary by state, site and contract. Last reviewed 30 October 2026.