A commercial cleaning contract should state the scope and frequencies, the standard of cleaning and how it is measured, reporting, insurance and safety obligations, price and review terms, and how either side can end the contract. A clear schedule of areas and tasks prevents most disputes.
The essentials
- Scope: areas, tasks and frequencies, preferably in a schedule.
- Standard: what acceptable looks like and how it is audited.
- KPIs and reporting: inspection scores, attendance and response times.
- Price: fixed fee or rates, extras, and how and when it is reviewed.
- Insurance: public liability and workers compensation, with certificates.
- Safety: safe work procedures, inductions and incident reporting.
- Staffing: supervision, training and compliance with workplace laws.
- Term and exit: length, renewal, notice and termination for poor performance.
Remedies for poor performance
Agree what happens if the standard is not met, for example a rectification period, then a fee reduction, then termination rights.
Variations
Say how extra work is requested and priced, so changes do not become disputes.
Have it reviewed
This is general guidance. Have important contracts reviewed by a lawyer.
Frequently asked questions
How long should a cleaning contract be?
Terms vary. Shorter terms give flexibility, while longer terms can give better pricing. Make sure there are exit rights for poor performance.
What is a KPI in a cleaning contract?
A measurable target, such as an average inspection score or the share of scheduled shifts completed.
This page is general information about the topic and is not legal, financial or safety advice. Requirements vary by state, site and contract. Last reviewed 30 October 2026.