Labour is the largest cost in commercial cleaning, so a quote far below the others may mean fewer hours, less supervision or pay below legal minimums. These shortcuts show up as missed tasks, complaints, high turnover and reputational risk, which can cost more than the saving.
Why labour matters
Most of a cleaning price is wages, supervision, insurance and on-costs. If a price does not leave room for these, something has to give.
Warning signs
- A price far below the other quotes with no explanation.
- No breakdown of hours, rates or supervision.
- Vague answers on how staff are paid and trained.
- No evidence of insurance or safety systems.
- Reluctance to provide references or reporting.
What to ask
- How many hours per visit does the price assume?
- How are staff paid and which award or agreement applies?
- Who supervises, and how often?
- How is attendance verified?
- Can we see a sample report?
The risk to you
Businesses that engage contractors can face reputational and legal risk if workers are underpaid. The Fair Work Ombudsman publishes guidance for businesses that engage cleaners.
Compare value, not just price
Compare scope, hours, supervision and reporting. A fair price with verified attendance and inspections usually costs less over time than a low price with rework and complaints.
Frequently asked questions
Which award covers commercial cleaners?
Many commercial cleaners are covered by the Cleaning Services Award, but coverage depends on the employer and the work. Check with the Fair Work Ombudsman.
How do I verify what a provider says?
Ask for evidence such as sample timesheets or attendance records, insurance certificates, certifications and references.
This page is general information about the topic and is not legal, financial or safety advice. Requirements vary by state, site and contract. Last reviewed 30 October 2026.