A site walk-through is a visit where a provider looks at the premises with you to understand the areas, conditions, access and risks, so that the scope and price are based on what is really there. It usually takes a short visit per site and ends with a list of agreed areas, frequencies and any issues to address.
Who should attend
Ideally the person who knows the site day to day, such as the centre or building manager, together with a decision-maker if possible. Bring any current scope, floor plans or compliance records.
What the provider looks at
- Areas, surfaces and floor types, and the condition they are in today.
- Washrooms, kitchens, high-traffic areas and any specialist spaces.
- Access, keys, alarms, loading docks, storage and equipment rooms.
- Waste handling and where equipment and chemicals can be kept safely.
- Safety risks, hazards and any site induction requirements.
- Visible maintenance or compliance issues, such as faulty lighting or exit signs.
What you should ask
Ask how the work will be supervised, how staff will be inducted, how you report a problem and what you will see in reporting. Ask for a sample report.
What happens next
The provider turns the walk-through into a written scope, schedule and price. Walk-throughs on a portfolio usually start with a sample of representative sites, then extend the scope to the rest.
Frequently asked questions
How long does a walk-through take?
It depends on the size and complexity of the site. Small offices are quick, while large centres and campuses take longer.
Can I book a walk-through outside business hours?
Often yes, particularly where the work will be done out of hours. Ask for the time that lets the provider see the site as it will be cleaned or serviced.
This page is general information about the topic and is not legal, financial or safety advice. Requirements vary by state, site and contract. Last reviewed 30 October 2026.